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BSOD 0x00000019 / 0x000000C2 in the Migrated virtual machine

APPLIES TO:
  • Parallels Desktop 9 for Mac Standard Edition

Symptoms

BSOD 0x00000019 / 0x000000C2 in the Migrated virtual machine.

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Cause

Disk driver crash.

Resolution

Take the Snapshot before performing the further instruction to be able to revert all the changes:

In Parallels Desktop top bar: Virtual Machine > Take a snapshot

  1. Set the hard disk location to IDE instead of SATA:

    Go to the Virtual Machine Configuration -> Hardware tab > Hard Disk 1 Change Location from SATA to IDE or from IDE to SATA.

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  2. Start virtual machine in Safe mode or boot it from Windows installation CD/DVD/image and open Windows Registry (open Command Prompt and execute "regedit").

  3. Remove LowerFilters values in the following keys:

    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
    

    and

    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
    
  4. Reboot into the normal mode and install Parallels Tools

    NOTE: do not reboot virtual machine after Parallels Tools installation is finished.

  5. Remove LowerFilters again and restart virtual machine.

Remove the Snapshot:

In Parallels Desktop top bar: Virtual Machine > Manage snapshots...




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