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Sound does not work in Windows virtual machine

APPLIES TO:
  • Parallels Desktop 9 for Mac Standard Edition
  • Parallels Desktop 7 for Mac Standard Edition

Symptoms

Sound does not work in Windows virtual machine.

If I go to Device Manager (Start > in the search box type devmgmt.msc, hit Enter (return)) and expand Sound, video and game controllers I see Parallels Audio Controller without exclamation mark. This means that driver is properly installed:

Your text to link here...

If I go to Start > Control Panel > Hardware and Sound > Sound I see Parallels Audio Controller Speakers with green tick:

Your text to link here...

If I right-click Parallels Audio Controller Speakers and click Test the following error appears:

Your text to link here...

Cause

Windows misconfiguration/corruption.

Resolution

The current issue is not related to Parallels Desktop as Sound adapter works properly and necessary drivers are installed. Please contact Microsoft for the further assistance or repair Windows installation.




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