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Unable to install Parallels Tools and unable to remove the Parallels Tools entry from Programs and Features

APPLIES TO:
  • Parallels Desktop 9 for Mac Standard Edition

Symptoms

  • Parallels Tools installation fails at 15%.

  • If I launch Parallels Tools installation from %temp%\PrlToolsPackages using setup.exe, it gives me an error message "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance".

  • I found in C:\Windows\Temp\parallels-tools-setup.*.log these messages:

    [G] [ToolsSetup] 2014-07-09 17.32.38  : Installer exited with error code 1601
    [G] [ToolsSetup] 2014-07-09 17.32.38  : The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
    

Cause

Windows Installer service is not started / is corrupted.

Resolution

Follow this Microsoft article in order to start Windows Installer service.

If starting fails with the error Error 1053: The service did not respond to the start or control request in a timely fashion:

alttext

most probably the responsible msi.dll library is corrupt. In this case you should replace the corrupt C:\Windows\System32\msi.dll library with the new one, copied from the working Windows machine (physical or virtual).

NOTE: it will be required to change the owner and the permissions of the C:\Windows\System32\msi.dll file in order to replace it.

Search words:

The Windows Installer Service could not be accessed

Error 1053

msiserver

The service did not respond

PD




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