Available article translations:

Cannot access Cloud Drives from Office for Windows

  • Parallels Desktop 10 for Mac Standard Edition
  • Parallels Desktop 9 for Mac Standard Edition


I cannot open files from my Dropbox or Google Drive cloud storages using Office for Windows programs (Windows, Excel). Empty globe icons are displayed.

    We can't connect to Cloud share because a plug-in is missing or not working


  1. You don not have Dropbox or Google Drive installed on your Mac.

  2. You have disabled Shared Cloud feature in your virtual machine's Configuration.

  3. You are trying to access the files from the different PC.


  1. Ensure you have corresponding applications installed on your Mac. Go to or to download and install the corresponding apps if necessary.

  2. Enable Shared Cloud feature in the virtual machine's Configuration -> Options -> Sharing

  3. Remove unnecessary cloud services from your Office account:

    Go to File -> Account in your Office app, find the non-working service and click ‘Remove service’ button.

    Then close and reopen your Office apps.

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