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Unable to Enter Text in Windows Programs Using Parallels Access

APPLIES TO:
  • Parallels Access

Symptoms

I cannot enter text in any Windows program (e.g. Word, Outlook, etc.) using the iPad's on-screen keyboard while working in Parallels Access. Only the Return or Backspace keys are recognized but all other the symbols are not typed.

I can successfully log in to Windows and type in Windows's dialogs but not in applications.

Cause

ActiveWords (http://www.activewords.com) installed on your Windows computer or a virtual machine is interfering with the keyboard input from Parallels Access.

Resolution

Turn off or uninstall ActiveWords.




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