Product:
Search Type:

I get the error during mailname creation/migration that states "The password is incorrect, use at least 5 characters.".

Article ID: 1211 
Last Review: Dec,06 2007
APPLIES TO:
  • Plesk 7.5.x Reloaded
  • Plesk 8.x for Linux/Unix

SYMPTOMS

Migration has been completed with the errors:

   An error occurred during mailname update: Unable to update the mail name
   properties: The password is incorrect, use at least 5 characters."



RESOLUTION

Mostly the problem is not in the password, but in "Use of short (webmaster) and full (webmaster@domain.com) POP3/IMAP mail account names is allowed" option on 'Server' -> 'Mail' screen in Plesk CP.
While this setting is enabled, it is not possible to create two mail accounts with the same local part (like 'sales' in 'sales@example.com') and two identical password OR if one or the both passwords are encrypted because encrypted passwords cannot be compared.
As solution you can set "Only use of full POP3/IMAP mail accounts names is allowed" and try to create mail account or perform a migration again.
After that you can find all duplicated mailnames/passwords with the script that is attached, resolve all conflicts and change "Only use of full POP3/IMAP mail accounts names is allowed" setting back if you need it.


ATTACHED FILES:

find_duplicate_mailnames.pl

Please provide feedback on this article

Did this article help you solve your issue?
Yes
No
Partially
I do not know yet
 
Strongly Agree   Strongly Disagree
  9 8 7 6 5 4 3 2 1
The article is easy to understand
The article is accurate
Additional Comments:
*Please provide us with your email address in case we need to contact you.
*Please type the code you can see.
* - required fields