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Unable to request trial key: red exclamation mark appears next to email

APPLIES TO:
  • Parallels Desktop 9 for Mac Standard Edition

Symptoms

I am unable to get trial for Parallels Desktop 9, a red exclamation mark appears right next to my e-mail address.

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Cause

Capital letters (uppercase) in email address.

Resolution

Please request trial using an email address which doesn't contain capital letters (uppercase).




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