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Unable to install Parallels Transporter Agent due to the Error: ActiveX Component Can't Create Object Scripting.FileSystemObject

APPLIES TO:
  • Parallels Desktop 9 for Mac

Symptoms

Unable to install Parallels Transporter Agent on PC due to the Error:

    ActiveX Component Can't Create Object Scripting.FileSystemObject

Cause

Windows OS misconfiguration

Resolution

  1. Make sure your User account has an Administrator privileges.

  2. Check the component in the Windows Registry

    Note: it is recommended to backup the Registry file before performing the steps below

    • Start -> Run -> type 'regedit' and hit Enter (return) to open Registry Editor.
    • Locate the branch HKEY_CLASSES_ROOT\Scripting.FileSystemObject and make sure it contains CLSID key.

    If there is no HKEY_CLASSES_ROOT\Scripting.FileSystemObject branch or CLSID key, then Scripting.FileSystemObject object will not work. Contact Microsoft Technical Support.

  3. Open C:\Windows\system32 directory and make sure it contains scrrun.dll library.

    This library contains Scripting.FileSystemObject method. If there is no such library, contact Microsoft Technical Support.

  4. Try to register Windows Script object:

    Start -> type 'cmd', right-click -> run as Administrator (for Windows XP: Start -> Run -> type 'cmd') and hit Enter (return), execute the following command:

    wscript -regserver
    

Search words:

Scripting.FileSystemObject

Parallels Transporter Agent

ActiveX

PD




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