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Parallels Transporter Agent can't be installed with "Warning 1910. Could not remove Parallels Transporter agent.lnk"

APPLIES TO:
  • Parallels Desktop 9 for Mac Standard Edition

Symptoms

Parallels Transporter Agent can not be installed on Windows 7 PC with the error:

    "Warning 1910. Could not remove Parallels Transporter agent.lnk"

Cause

  • Some third-party software changed Desktop.ini attributes
  • Desktop.ini file has 'Read-only' attribute enabled

Resolution

  1. Start your Windows PC, go to C:\Users\Public\Public Desktop folder
  2. Locate Desktop.ini (the file is hidden by default, to unhide it go to Control Panel -> Folder options -> View Tab -> in Advanced settings uncheck Hide protected operation system files (Recommended) ->Apply the settings).
  3. Right-click on Desktop.ini file -> open Properties (you should have Administrator privileges) -> uncheck Read-only attribute and save the settings.
  4. Reboot your PC, make sure the changes to Desktop.ini made in step 3 are saved.
  5. Install Parallels Transporter Agent.



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