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Parallels Desktop Business copy does not accept a new license key

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Standard Edition

Symptoms

Parallels Desktop Business does not accept an updated license key and displays the error message:

The product license has expired.

Cause

Information on the previous activation key is still stored in your Parallels Desktop Business software, so activation with the new key does not go through.

Resolution

Please follow these steps to reactivate your Parallels Desktop Enterprise copy:

  1. Quit Parallels Desktop.

  2. Open Terminal. You can find in the following folder:

    Applications > Utilities > Terminal

    Alternatively, you can type Terminal in Spotlight to find it.

  3. Run the command below to remove the current license:

    prlsrvctl deactivate-license

  4. Start Parallels Desktop and proceed with activation.



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