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Display issues. Windows cannot initialize the device driver for this hardware. (Code 37)

APPLIES TO:
  • Parallels Desktop 9 for Mac Standard Edition

Symptoms

  • Mouse doesn't work in Windows virtual machine

  • Coherence mode doesn't work

  • Display issues

  • Parallels Display Adapter (WDDM) has exclamation mark in Device Manager. Device status: Windows cannot initialize the device driver for this hardware. (Code 37)

    Your text to link here...

Cause

Windows system files corruption

Resolution

  1. Click to Start -> type cmd -> press Enter/Return: Command Prompt should be opened.

  2. In Command Prompt type sfc /scannow -> press Enter/Return: a system scan shall begin.

  3. Once the scan is finished, you will see a notification message that "Windows Resource Protection found corrupt files and successfully repaired them..."

    Your text to link here...

  4. Reboot to apply changes.




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