Search

Language:  

Available article translations:

Cannot install Parallels Tools: Error 1935. HRESULT: 0x80070308

APPLIES TO:
  • Parallels Desktop 9 for Mac Standard Edition

Symptoms

Cannot install Parallels Tools.

parallels-tools-setup.log file located in C:\Windows\Temp folder contains the following error message:

    Error 1935. HRESULT: 0x80070308

Resolution

Update Microsoft .NET Framework:

  1. Click Start (or Start > Run in Windows XP).

  2. Type appwiz.cpl, and then press Enter.

  3. Look for Microsoft .NET Framework 4 Client Profile in the list of installed programs.

    • If you find Microsoft .NET Framework 4 Client Profile, follow these steps to repair it:

      • Close all applications.

      • Click Start (or Start > Run in Windows XP).

      • Type appwiz.cpl, and then press Enter.

      • Click Microsoft .NET Framework 4 Client Profile and click** Uninstall/Change** (or Change/Remove in Windows XP).

      • Choose the option to Repair .NET Framework 4 Client Profile to its original state, and then click Next.

      • When the repair is complete, click Finish, and then click Restart Now to restart the computer.


    • If you can't find Microsoft .NET Framework 4 Client Profile, download and install it to update the computer. You can download the file from here
  4. Reboot the virtual machine and try to install Parallels Tools again.

For more information please check: http://www.microsoft.com/en-us/download/details.aspx?id=22




1e5db16426987d561060acdf56d947b4 3307fff3682b15f0ba3fbe13d779296d a9c6e0b6a5209e617a7c0dd5eace86cf

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No