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Network connection problems with Windows Virtual Machine

APPLIES TO:
  • Parallels Desktop 8 for Mac Standard Edition

Symptoms

Virtual Machine cannot connect to the Internet.

  • The output of ipconfig is:

    "An internal error occurred: the request is not supported. 
    please contact Microsoft product support services for further help.
    additional information: unable to query host name."
    

Cause

Windows misconfiguration

Resolution

  • Reset the Transmission Control Protocol / Internet Protocol (TCP/IP) following the next Microsoft article:

http://support.microsoft.com/kb/299357

If the "Fix it" tool doesn’t work you may manually reset TCP/IP by following the steps provided under “Let me do it myself” section.

  1. Go to Start -> Control Panel -> Administrative Tools -> Services.

  2. Search for the below mentioned Services. Right click them one-by-one and select Properties or double-click them to open the service.

    • DHCP
    • DNS
    • Net logon
    • Network connection
    • Network location
    • TCP/IP Net BIOS Helper

    Check to make sure that the "Startup Type" is set to "Automatic".

  3. Reboot your virtual machine.

Search words:

no internet connection in Windows XP

An internal error occurred: the request is not supported. please contact Microsoft product support services for further help. additional information: unable to query host name.

PD




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