Search

Language:  

Available article translations:

Network connection problems with Windows Virtual Machine

APPLIES TO:
  • Parallels Desktop 8 for Mac Standard Edition

Symptoms

Virtual Machine cannot connect to the Internet.

  • The output of ipconfig is:

    "An internal error occurred: the request is not supported. 
    please contact Microsoft product support services for further help.
    additional information: unable to query host name."
    

Cause

Windows misconfiguration

Resolution

  • Reset the Transmission Control Protocol / Internet Protocol (TCP/IP) following the next Microsoft article:

http://support.microsoft.com/kb/299357

If the "Fix it" tool doesn’t work you may manually reset TCP/IP by following the steps provided under “Let me do it myself” section.

  1. Go to Start -> Control Panel -> Administrative Tools -> Services.

  2. Search for the below mentioned Services. Right click them one-by-one and select Properties or double-click them to open the service.

    • DHCP
    • DNS
    • Net logon
    • Network connection
    • Network location
    • TCP/IP Net BIOS Helper

    Check to make sure that the "Startup Type" is set to "Automatic".

  3. Reboot your virtual machine.




1e5db16426987d561060acdf56d947b4 97cd84747b25a2e5a06065a21a747a53 df4909b7dd0609a3c148f007041db6d9

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No