Search

Language:  
Search for:

Available article translations:

Unable to open Windows start menu in Coherence mode

APPLIES TO:
  • Parallels Desktop 9 for Mac
  • Parallels Desktop 8 for Mac

Symptoms

Unable to open Windows start menu in Coherence mode

Cause

One of Parallels Tools components (prl_cc.exe) hasn't been launched with Windows start.

Resolution

  1. Start your Virtual Machine

  2. While on Modern UI ("Metro", with live tiles) screen start typing "task manager".

    the search box will show up and the "Task Manager" will appear as a search result

    click on Task Manager

  3. Click on "More details" in Task Manager

  4. Open Startup tab and look for "prl_cc.exe" or Parallels Control Center component

    • If prl_cc.exe (or Parallels Control Center) is there then Right click -> Properties -> Compatibility -> check 'Run this program as Administrator'. Reboot your Virtual Machine.

    • If there is no prl_cc.exe (or Parallels Control Center) component:

      1. Go to C:/Program Files/Parallels/Parallels Tools/ (C:/Program Files (x86)/Parallels/Parallels Tools/ <- for 64 bit Virtual Machine) -> right click on prl_cc -> Send to -> Desktop (create shortcut)

      2. Go to Modern UI ("Metro", with live tiles) screen and type in %appdata%

      3. Press Enter. This will take you to “C:\Users\user-name\AppData\Roaming” folder.

      4. Navigate to “\Microsoft\Windows\Start Menu\Programs\Startup”. The full path should now look something like: “C:\Users\user-name\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup”.

      5. Put the prl_cc.exe shortcut you created at step 1 into the Startup folder.

      6. Reboot the Virtual Machine and make sure prl_cc.exe (Parallels Control Center) runs with administrative privileges.




Related articles:

Search words:

PD




1e5db16426987d561060acdf56d947b4 790d27220dd34433ff172f45c18cfb98 33c4522b6fa9ca8e050f19b889fb58f1 48e7cf384e3b46432e32e6040476f122

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No