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Unable to open Windows start menu in Coherence mode

APPLIES TO:
  • Parallels Desktop 9 for Mac Standard Edition
  • Parallels Desktop 8 for Mac Standard Edition

Symptoms

Unable to open Windows start menu in Coherence mode

Cause

One of Parallels Tools components (prl_cc.exe) hasn't been launched with Windows start.

Resolution

  1. Start your Virtual Machine

  2. While on Modern UI ("Metro", with live tiles) screen start typing "task manager".

    the search box will show up and the "Task Manager" will appear as a search result

    click on Task Manager

  3. Click on "More details" in Task Manager

  4. Open Startup tab and look for "prl_cc.exe" or Parallels Control Center component

    • If prl_cc.exe (or Parallels Control Center) is there then Right click -> Properties -> Compatibility -> check 'Run this program as Administrator'. Reboot your Virtual Machine.

    • If there is no prl_cc.exe (or Parallels Control Center) component:

      1. Go to C:/Program Files/Parallels/Parallels Tools/ (C:/Program Files (x86)/Parallels/Parallels Tools/ <- for 64 bit Virtual Machine) -> right click on prl_cc -> Send to -> Desktop (create shortcut)

      2. Go to Modern UI ("Metro", with live tiles) screen and type in %appdata%

      3. Press Enter. This will take you to “C:\Users\user-name\AppData\Roaming” folder.

      4. Navigate to “\Microsoft\Windows\Start Menu\Programs\Startup”. The full path should now look something like: “C:\Users\user-name\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup”.

      5. Put the prl_cc.exe shortcut you created at step 1 into the Startup folder.

      6. Reboot the Virtual Machine and make sure prl_cc.exe (Parallels Control Center) runs with administrative privileges.




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