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Unable to install Parallels Desktop 9

APPLIES TO:
  • Parallels Desktop 9 for Mac
  • Parallels Desktop 8 for Mac
  • Parallels Desktop 7 for Mac

Symptoms

I cannot install Parallels Desktop. Install process hang in “Checking for new software”

Cause

Parallels Desktop installation image got corrupted during the download process

Resolution

  1. Quit Parallels Desktop (if it is running)
  2. Go to Finder "Go" menu >> Go to Folder

  3. in the drop-down dialog type in:

    ~/Library/Parallels/Downloads
    

    click on GO button

  4. Delete ParallelsDesktop* file located inside the Downloads folder

  5. Update Parallels Desktop by clicking on Check for Updates

Alternative way:

  1. In Finder, go to Applications->Utilities
  2. Launch a Terminal application
  3. In the command prompt execute the following command to cleanup the download folder in your home directory:

    rm -rf ~/Library/Parallels/Downloads/ParallelsDesktop*
    

Search words:

PD




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