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Unable to install Parallels Desktop 8 and 9. Problem ID 15380

APPLIES TO:
  • Parallels Desktop 10 for Mac Standard Edition
  • Parallels Desktop 9 for Mac Standard Edition
  • Parallels Desktop 8 for Mac Standard Edition

Symptoms

I am unable to install Parallels Desktop 8, 9 or 10.

    Problem ID 15380

I have already tried KB 114703

Resolution

  1. Login to your Mac with your current user account. Make sure your current user account has Administrative privileges.
  2. Open Finder > Applications > Utilities folder and launch Terminal.app
  3. In Terminal type in:

    sudo su  
    

    press Return/Enter.

    Type in your Mac user account password when prompted and press Return/Enter. Note that you will not see it on typing. This is common Mac OS X behavior.

  4. In Terminal type in

    id -a
    

    and press Return/Enter again.

If the output starts with "uid=0(guest)" it means that Mac OS X recognises system administrator with root permissions as the guest user. Please consider contacting Apple support to resolve this issue.

Search words:

PD




1e5db16426987d561060acdf56d947b4 97cd84747b25a2e5a06065a21a747a53 df4909b7dd0609a3c148f007041db6d9 3307fff3682b15f0ba3fbe13d779296d ae069407387ff6d2cdd44f3842d61cf7

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