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Cannot Start Parallels Desktop: License has expired

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Standard Edition

Symptoms

Parallels Desktop cannot be started because of the error message:

    The product license has expired.
    To continue using Parallels Desktop, you need to purchase a license renewal. If you have already done so, click Renew the License.

Clicking "Renew License" button does not resolve the issue.

Parallels Desktop > Activate Product menu is greyed out.

Cause

Incorrect permissions on Parallels Desktop files and folders.

Resolution

Please contact Parallels Technical support.




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