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How do I receive my no-charge upgrade key for Parallels Desktop 9?

APPLIES TO:
  • Parallels Desktop 9 for Mac Standard Edition

Symptoms

I purchased Parallels Desktop 8 for Mac within the Tech Guarantee 2013, however have not received my no-charge upgrade key for Parallels Desktop 9.

Cause

You should have either received a no-charge upgrade key after the release of Parallels Desktop 9 or submitted a key request form.

Resolution

  • If you purchased Parallels Desktop 8 for Mac or Parallels Desktop Switch to Mac Edition from the Parallels Online Store on or after August 15, 2013, you should have received your no-charge key for Parallels desktop 9 within 14 business days after the release of new version.

  • If you purchased Upgrade Protection with your copy of Parallels Desktop 8 acquired directly from Parallels, you should have received your no-charge key for Parallels desktop 9 within 14 business days after the release of new version.

Contact Parallels Customer Service if your Parallels Desktop 8 purchase falls under one of the above conditions, but you did not receive your key.

Tech Guarantee 2013 ended on October 31st, 2013. Requests from owners of Parallels Desktop 8 copies purchased NOT from the Parallels Online Store were accepted till November 15th, 2013.




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