Search

Language:  

Available article translations:

Windows Media Player classic error: Error creating EVR Custom renderer

APPLIES TO:
  • Parallels Desktop 8 for Mac Standard Edition

Symptoms

I get an error message while trying to open video file in Windows virtual machine using Windows Media Player Classic:

    Error creating EVR Custom renderer 
    CreateDevice failed
    Error code: 0x8876086A
    DX9AllocatorPresenter failed

Resolution

  • Go to 'Virtual Machine' menu -> "Install Parallels Tools".
  • Complete Parallels Tools installation and restart your virtual machine.

Cause

Without Parallels Tools the virtual machine uses generic Windows VGA driver for video adapter, which needs to be replaced with Parallels Video Adapter (WDDM) to provide full support for video device in the virtual machine.




1e5db16426987d561060acdf56d947b4 97cd84747b25a2e5a06065a21a747a53 df4909b7dd0609a3c148f007041db6d9

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No