KB #1163 - "Forgot your password?" link does not work in VZCC due to the error 'Password restore is unavailable due to system error #1002. Call your provider'.

RESOLUTION

You need to enable messaging feature in Virtuozzo Control Center (VZCC) and set up mail relay server.

Please log into VZCC as 'vzagent0' user:
https://Service_VE_IP:4643/vz/cp
Service_VE_IP - IP address of Service VE on a node.

1. Go to 'Configure > Messaging' check this checkbox:
 [ ] Enable Email Notifications 
 
and enter required e-mail addresses in 'System Email Account'.

2. Go to 'Hardware Node > Configuration > Email and Notifications' and enter IP address of mail relay server into 'Relay Server IP Address' field.

After that it will be possible to restore password using "Forgot your password?" link.

If you do not have VZCC license you may enable messaging via manual editing of /etc/vzcp/vzcpcon.conf file inside Service VE on a node. Please open
that file in any text editor, find this section (it should be in the end of file):

<!-- Messaging -->
        <messaging>
                <mail>
                        <enabled>false</enabled>
                        <system-name></system-name>
                        <system-email></system-email>
                        <admin-name></admin-name>
                        <admin-email></admin-email>
                </mail>
        </messaging>

Change 'false' to 'true' in <enabled> tag and fill other parameters:

system name/email - VZCC will send a email notifications from this email account;
admin name/email - Virtuozzo will send administering notifications to this email account.

IP address of email relay server can be set up in /etc/exim/exim.conf file inside Service VE into this section (192.168.32.8 in this example):

# *** DON'T REMOVE/CHANGE this commented section,
# it's need by vzagent to correctly add smart relay to specified address
smart_agent_relay:
        driver = manualroute
        transport = remote_smtp
        route_list = !+local_domains 192.168.32.8

Please do not forget to restart 'vzcp' service inside Service VE after you corrected files:

# service vzcp stop
# service vzcp start

The more detailed procedure is described in Virtuozzo 3.0 Installation Guide, chapter 'Setting VZCC/VZPP to Work', section 'Configuring Mail for VZCC/VZPP', pages 50-51.

Keywords: VZCC forgot password messaging

Parallels Virtualization and Automation Software

"Forgot your password?" link does not work in VZCC due to the error 'Password restore is unavailable due to system error #1002. Call your provider'.

RESOLUTION

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