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ERROR: Operation timeout

APPLIES TO:
  • Parallels Desktop for Mac Business Edition
  • Parallels Desktop for Mac Home Edition
  • Parallels Desktop Lite

Symptoms

While running Parallels Desktop for Mac, you get the following error:

Operation timeout. The operation could not be completed due to a timeout. Problem ID: 15

Resolution

First, please make sure you have Internet access www.parallels.com.

If by some reason you are not able to do that, the problem is with your ISP, contact them for assistance.

If you are able to access www.parallels.com from the Mac side, then:

  1. Restart your Mac.
  2. Quit Parallels Desktop.
  3. Open Activity Monitor.app and make sure that prl_disp_service process is quitted. If not, click the cogwheel icon > select Quit.

  4. Open Parallels Desktop and start the virtual machine.

NOTE: If the instructions above do not help, reinstall Parallels Desktop application. Download the installation image of your Parallels Desktop version here: 10, 11, 12




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