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Parallels Desktop 8 for Mac Troubleshooting

APPLIES TO:
  • Parallels Desktop 8 for Mac

Symptoms

This article is meant to provide easy access to the common troubleshooting resources for Parallels Desktop 8 for Mac.

Resolution

Antivirus

If you are experiencing issues with or have a question regarding Parallels Internet Security (PIS) or Kaspersky Internet Security (KIS) inside your virtual machine, please start with the following Knowledge Base article: http://kb.parallels.com/113236

Cannot start my virtual machine

I am unable to start Windows: troubleshooting Virtual Machine start issues: http://kb.parallels.com/en/113964

Migration

If you are experiencing issues with migrating a PC to a Parallels Desktop for Mac virtual machine, please start your troubleshooting with the following Knowledge Base article: http://kb.parallels.com/113269

Network

If you are experiencing issues with your network including:
  • You cannot browse websites
  • You cannot connect to other computers in your network
  • The network connection is slow or unstable
  • Your Internet connection is working, but you are experiencing issues with software that is working over the network
Please see the following Knowledge Base article for more information: http://kb.parallels.com/8978

Parallels Tools

If you are experiencing issues with Parallels tools including but not limited to the installation/reinstallation/update process, please see the following Knowledge Base article for multiple troubleshooting tips: http://kb.parallels.com/111730

Performance

If your virtual machine is running too slow please see the following Knowledge Base article for multiple troubleshooting tips: http://kb.parallels.com/112091

Shared Folders

If you are receiving an error message when attempting to enable Shared Folders, please see the following Knowledge Base article for troubleshooting tips: http://kb.parallels.com/112531

Sound

If you are experiencing issues with sound within your virtual machine, please see the following Knowledge Base article for more information: http://kb.parallels.com/112477

Keyboard

If you are experiencing issues with keyboard within your virtual machine, please see the following Knowledge Base article for more information:  http://kb.parallels.com/en/116207

USB

If you are experiencing issues with USB device within your virtual machine, please see the following Knowledge Base article for more information:  http://kb.parallels.com/en/111725

Video

If you are experiencing any video related issues (video driver conflict, video performance degradation, coherence not working, etc), please use the following Knowledge Base article for solving them: http://kb.parallels.com/112476

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