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I am not able to activate Parallels Desktop 7 for Mac

APPLIES TO:
  • Parallels Desktop 7 for Mac

Parallels Desktop 7 for Mac Activation

You can find instructions for Parallels Desktop 7 for Mac activation with a full key here:

http://kb.parallels.com/111757

Instructions for activation of Parallels Desktop 7 for Mac with Upgrade key are available here:

http://kb.parallels.com/111789

Please see the list of most often issues with activation of Parallels Desktop 7 below:

1. I cannot activate Parallels Desktop 7 for Mac with a full license key (retail or online purchase at full price), I am receiving an error message that says:

a. This key is invalid

  • The activation key is incorrect

Possible cause:

You are entering the key incorrectly.

Resolution:

Please make sure you are entering the key correctly. If your activation key was sent via email, please activate by copying and pasting the key.

  • The key is not for Parallels Desktop 7 for Mac

Possible cause:

The key you are using is for an earlier version of Parallels Desktop for Mac.

Resolution:

If your key is not for the Parallels Desktop 7 for Mac version, you will not be able to activate a version 7 installation with this key. If you purchased a Parallels Desktop 7 license, please use that key for the version 7 in order to activate your version 7 installation.

  • Parallels Desktop activation key is not recognized by Parallels Desktop.

Possible cause:

Parallels Desktop activation key that is present in the licenses.xml file is not getting recognized by Parallels Desktop.

Resolution:

Refer to article http://kb.parallels.com/113647 for resolution steps.

2. I cannot activate Parallels Desktop 7 with an upgrade key, as the previous version key is not accepted.

The upgrade to Parallels Desktop 7 for Mac is only supported from the following versions:

  • Parallels Desktop 5 for Mac
  • Parallels Desktop 5 for Mac Upgrade
  • Parallels Desktop 6 for Mac
  • Parallels Desktop 6 for Mac Upgrade

If your previous version is Parallels Desktop 4 or earlier, you should buy a full license for Parallels Desktop 7.

Please note that Parallels Online Store only offers the latest version of Parallels Desktop software:

http://www.parallels.com/products/desktop/

If you are interested in obtaining the latest version, check the system requirements to ensure it is compatible with your Mac:

http://www.parallels.com/products/desktop/systemrequirements

Search words:

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Due to a hard disk issue, I've had to reinstall my version 7 of Parallels. The activation key I received in May doesn't work. Could I get a new activation key. Thanks. Robin Duysen




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