Search

Language:  
Search for:

Available article translations:

[ERROR][Parallels Mobile] Cannot connect to specified host

APPLIES TO:
  • Parallels Desktop 7 for Mac Standard Edition

Symptoms

When Parallels Mobile connects to Mac, it shows you "Host login..." for a while and then you get the error message:



 

































Cause

  • Wrong Mac account credentials in Parallels Mobile setting
  • Mac account name or password contains specific characters like @, & ?
  • Mac account name or password contains national specific characters like é à ä ö


Resolution

  1. Make sure neither the Mac account name nor the Mac account password have specific characters listed in Cause part of the article. If Mac account and password do not contain any specific characters, verify them in Parallels Mobile Mac's settings. Tap the blue arrow (see the screen shot)  to re-enter Mac account name and Mac account password.
  2. If  Mac account or account password has a specific character, change the password or account name to a simple one. Note: do not forget to update credentials in Parallels Mobile Mac's settings ( tap on blue arrow on screen shot to re-enter credentials)
  3. If Mac account password is OK, still change it to a simple one like 12345qwe. Note: do not forget to update credentials in Parallels Mobile Mac's settings



223eaea75536b1878213dd8e38ab608d 1e5db16426987d561060acdf56d947b4 df4909b7dd0609a3c148f007041db6d9

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No