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Unable to use Wireless Keyboard in Windows virtual machine

APPLIES TO:
  • Parallels Desktop

Symptoms

You are unable to use Wireless Keyboard in Windows virtual machine.

Cause

Keyboard driver may be installed incorrectly.

Resolution

  1. Log in to Windows Virtual Machine using Administrator account.
  2. Go to Start > Right click on Computer > click on Manage.
  3. Check if there are any yellow signs on Keyboard device.

  4. Reinstall Keyboard driver in case you can see any sights in Device Manager.

  5. On the Mac side: Checked the configuration under System Preferences. System Preferences > Security & Privacy > Privacy Tab > Acessibility.

  6. Add Parallels Desktop in the list.

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NOTE: In case none of the solutions above worked for you, try to reinstall Parallels Tools using the instructions in KB Cannot install Parallels Tools 8969.

Search words:

Wireless Keyboard

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