1. For returns purchased in the Parallels online store
Within 30 days of your product download purchase, you may request a full refund from the Parallels online store, for any reason.
We cannot accept a return if more than 30 days have passed since your purchase.
Parallels cannot refund purchases made through other online stores.
Please contact the online store directly for their refund policy.
To return software downloads to Parallels, please submit your request to Parallels Customer Service with your order details.
2. For returns of Parallels Desktop 8 for Mac or Parallels Desktop 8 for Mac Switch to Mac Edition purchased at retail in the United States and Canada
If within 30 days of purchase, you are not completely satisfied with Parallels Desktop 8 for Mac or Parallels Desktop 8 Switch to Mac Edition, return it directly to Parallels, Inc for your money back.
Please provide your first and last name, address (including street, city, state and zip code), phone number, email address and a brief explanation as to why you are returning the product. Send materials via a traceable method to:
Returns Department, Parallels, Inc, 500 SW 39th St, Ste 200, Renton, WA 98057.
To make a return, provide a dated store receipt showing the purchase price paid (a copy is accepted) and all of the original box contents:
The product box with the UPC bar code still intact
All disc (s) and USB cable (if applicable)
All print materials from the inside of product box
All returned packages are required to have a valid tracking number. In the event that a package gets lost or misplaced, Parallels, Inc can only credit customers who have a tracking number showing proof of delivery to Parallels, Inc. We recommend sending your package via U.S. Postal Service’s Media Mail Service and request Delivery Confirmation.
A full refund will not be given if any of the aforementioned materials are not returned to Parallels, Inc. Return requests missing any of the aforementioned materials will be destroyed. Partial refunds will not be given.
Parallels is not responsible for the shipping and/or handing charges for returned product or sales tax charged by retailer. The refund is limited to the amount the receipt shows was actually paid, after any discounts, coupons, or credits were applied. All refunds will be made via check.
The 30-day Money-back Guarantee is available only for retail (boxed) product sold in the United States and Canada. Product must be postmarked within 30 days of dated receipt.
Thank you for complying with all returns instructions.
3. For returns of Parallels Desktop 8 for Mac or Parallels Desktop 8 for Mac Switch to Mac Edition purchased at retail outside the United States and Canada:
Parallels does not offer a return policy outside the United States. Please check with the reseller you purchased the software from for details on their return policy.