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You receive an error message when you click a hyperlink in Outlook in your virtual machine

APPLIES TO:
  • Parallels Desktop 9 for Mac Standard Edition

Symptoms

When you click a hyperlink in Microsoft Outlook which is installed in your Windows Virtual Machine, you may receive the following error message:

This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.

Cause

After you upgrade to a newer version of Microsoft Internet Explorer the following registry key may either missing or corrupted:

HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command

Resolution

In order to resolve this issue, please follow instruction in the Microsoft KB article #310049.




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