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Download of KAV, KIS or Mac Look freezes

APPLIES TO:
  • Parallels Desktop 7 for Mac
  • Parallels Desktop 6 for Mac

Symptoms

When downloading Kaspersky Antivirus for Mac, Kaspersky Internet Security or Mac Look download may freeze. Further attempts to download the software fails with error message or freezes as before.

Cause

Previous downloaded file may be corrupted due to some reason, e.g. network connection interruption during download, this file prevents software to be fully downloaded and correctly installed.

Resolution

Open the following folder on Mac: 

/Library/Parallels/Downloads


Look for corrupted file and move this file to Trash.

Restart Download from the Parallels menu.



b0d2afa3ea1ba6ce10dddf5df618e6f6 1e5db16426987d561060acdf56d947b4 33c4522b6fa9ca8e050f19b889fb58f1 1e0c43ccf6ca78fa6744efc9edbc0659

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