Search

Language:  

Available article translations:

Download of KAV, KIS or Mac Look freezes

APPLIES TO:
  • Parallels Desktop 7 for Mac Standard Edition
  • Parallels Desktop 6 for Mac Standard Edition

Symptoms

When downloading Kaspersky Antivirus for Mac, Kaspersky Internet Security or Mac Look download may freeze. Further attempts to download the software fails with error message or freezes as before.

Cause

Previous downloaded file may be corrupted due to some reason, e.g. network connection interruption during download, this file prevents software to be fully downloaded and correctly installed.

Resolution

Open the following folder on Mac: 

/Library/Parallels/Downloads


Look for corrupted file and move this file to Trash.

Restart Download from the Parallels menu.



7f7551051651be47612fed81ddb2b30e 1e5db16426987d561060acdf56d947b4 a9c6e0b6a5209e617a7c0dd5eace86cf 223eaea75536b1878213dd8e38ab608d

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No