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Unable to open web pages in browser via VPN connection

APPLIES TO:
  • Parallels Desktop for Mac Home Edition
  • Parallels Desktop for Mac Pro Edition

Symptoms

You may experience problem with network browsing while working via VPN connection. After VPN client has successfully connected to remote location, you are not able to open web pages in browser:

Cause

In some particular networks Windows may experience problem resolving domain names to IP addresses while connected via VPN.

Resolution

In order to resolve this issue please do the following:

  1. Open the hosts file from C:\WINDOWS\system32\drivers\etc\hosts with any text editor.
  2. Add the IP address and a host name you use to connect to the VPN gateway to hosts file and save changes.
  3. Try to reconnect to VPN and check the issue.



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