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Parallels Mobile: Black screen when trying to connect via 3G

APPLIES TO:
  • Parallels Desktop 7 for Mac Standard Edition

Symptoms

You are trying to connect to your Mac or Virtual Machine using Parallels Mobile via a 3G network connection and get a black screen.

Cause

This may happen in case if you have maximum Image Quality set in the Parallels Mobile settings. 3G network sometimes cannot support maximum Image Quality due to low connection speed in the comparison with Wi-Fi connection.

Resolution

In order to solve this issue you need to reduce Image Quality in Parallels Mobile settings. Please refer to screenshot below for more information:




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