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QuickBooks option 'Save to PDF' stopped working after upgrade to Parallels Desktop 7

APPLIES TO:
  • Parallels Desktop 7 for Mac Standard Edition

SYMPTOMS

After upgrading Parallels Desktop to version 7 you cannot use 'Save to PDF' option in QuickBooks anymore - this option is not available.

CAUSE

QuickBooks application creates virtual printer called "QuickBooks PDF Converter" during installation.  You can see it in "Printer & Faxes" for Windows XP or in "Devices & Printers" in Windows 7.  QuickBooks uses it to convert your files to PDF format.  In the process of converting QuickBooks usually switches the default printer to "QuickBooks PDF Converter" and then restore default printer back. 

Parallels Desktop 7 synchronizes printers between guest and host Operating Systems.  It also synchronizes default printer setting.  That does not allow QuickBooks to switch default printer to "QuickBooks PDF Converter". 

RESOLUTION

In order to solve this problem please follow the steps below:

  1. Please open your Virtual Machine Configuration:

Virtual Machine menu --> Configure

OR

In Coherence while holding the Alt (Option) key on keyboard click on Parallels icon at the top right corner → choose Configure

  1. Select "Hardware" tab;
  2. Select "Print";
  3. Uncheck "Synchronise default printer" check-box.



 

  1. Try to convert your QuickBooks file to PDF.

Search words:

PD




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