Search

Language:  
Search for:

Available article translations:

Troubleshooting sound issues

APPLIES TO:
  • Parallels Desktop 7 for Mac Standard Edition
  • Parallels Desktop 6 for Mac Standard Edition
  • Parallels Desktop 5 for Mac Standard Edition
  • Parallels Desktop 4 for Mac Standard Edition

Symptoms

No sound in virtual machine.

Resolution

1. Right-click and Unmute the speaker from the system tray of the virtual machine,
2. Shutdown virtual machine > Click on Virtual Machine menu > Configure > Hardware > Sound  > check the option Connected,
3. Start virtual machine.

If the issue still persist then follow the below mentioned steps.

1. Start Windows virtual machine > Control+click(Right-click) My Computer > Manage > Device Manager > Sound and check if there are the "!" signs
2.
Control+click(Right-click)on failed Sound and choose "Delete". Repeat the same for each sound devices with "!" sign.
3.
Control+click(Right-click) on Computer in the Device Manager and choose Scan for hardware changes.
4. The sound device should be connected properly.
5. Restart Windows and check if the Sound is working now

If the sound still does not work,

Please reinstall Parallels Tools by clicking on Virtual Machine menu > Reinstall Parallels Tools.

Search words:

PD




223eaea75536b1878213dd8e38ab608d 1e5db16426987d561060acdf56d947b4 df4909b7dd0609a3c148f007041db6d9 d6e04a8c3a7f86de03d4731caa56d4ed 7f7551051651be47612fed81ddb2b30e 38f7bd743dfc92af584ba5b137dce6dc

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No