Search

Language:  
Search for:

Available article translations:

Troubleshooting sound issues

APPLIES TO:
  • Parallels Desktop 7 for Mac
  • Parallels Desktop 6 for Mac
  • Parallels Desktop 5 for Mac
  • Parallels Desktop 4 for Mac

Symptoms

No sound in virtual machine.

Resolution

1. Right-click and Unmute the speaker from the system tray of the virtual machine,
2. Shutdown virtual machine > Click on Virtual Machine menu > Configure > Hardware > Sound  > check the option Connected,
3. Start virtual machine.

If the issue still persist then follow the below mentioned steps.

1. Start Windows virtual machine > Control+click(Right-click) My Computer > Manage > Device Manager > Sound and check if there are the "!" signs
2.
Control+click(Right-click)on failed Sound and choose "Delete". Repeat the same for each sound devices with "!" sign.
3.
Control+click(Right-click) on Computer in the Device Manager and choose Scan for hardware changes.
4. The sound device should be connected properly.
5. Restart Windows and check if the Sound is working now

If the sound still does not work,

Please reinstall Parallels Tools by clicking on Virtual Machine menu > Reinstall Parallels Tools.

Search words:

PD




1e0c43ccf6ca78fa6744efc9edbc0659 1e5db16426987d561060acdf56d947b4 33c4522b6fa9ca8e050f19b889fb58f1 279e509e1fbdf7d3ff4adbfcc21d2666 b0d2afa3ea1ba6ce10dddf5df618e6f6 5de01269f8a616c8c62832c3bf8cb718

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No