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Error: "Unable to save the operating system installation file in /Users/UserName/Downloads"

APPLIES TO:
  • Parallels Desktop 7 for Mac

Symptoms

The below errror occurs while Parallels Desktop is trying to save the Windows 7 distribution file once it is retrieved:
Error: "Unable to save the operating system installation file in /Users/{USERNAME/}Downloads. Make sure you are allowed to write to this location and try again. If the problem persists, please contact the Parallels support team for assistance."


where {USERNAME} is the placeholder for the system user which you are using to run Parallels Desktop.

Cause

Parallels Desktop is unable to access the Downloads folder within the home directory of the system user which you are using to run Parallels Desktop.

Resolution

1. Follow  "Troubleshooting permissions issues in Mac OS X" on the directory /Users/{USERNAME/}Downloads, where {USERNAME} stands for the system user which you are using to run Parallels Desktop.
2. Try again.
3. Contact Parallels Support for further resolution if the problem persists.

Search words:

PD




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