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Error: Unable to download the operating system installation files.

APPLIES TO:
  • Parallels Desktop for Mac Home Edition

Error

    Unable to download the operating system installation files. Please check your network connection and try again. If the problem persists, please contact the Parallels support team for assistance.

Symptoms

The below error occurs while downloading a virtual appliance using the Parallels Desktop Wizard, or any other operating system distribution files thought Parallels Wizard.

Resolution

  1. Do not close the lid of your portable Mac when downloading
  2. Click OK on the error message and click Resume
  3. Make sure your Mac is connected to the Internet
  4. Try to download virtual appliance's distribution files once again.



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