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Error: "Unable to download the operating system installation files. Please contact the Parallels support team for assistance."

APPLIES TO:
  • Parallels Desktop 7 for Mac

Symptoms

The below error occurs while Parallels Desktop downloads Windows 7 distribution files:
Unable to download the operating system installation files. Please contact the Parallels support team for assistance.

Cause

An undefined error has occured while downloading Windows 7 distribution files.

Resolution

1. Try to download the distribution files again at a later time.
2. Do contact the Parallels Support if the error persists.



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