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ERROR: Parallels Tools cannot be mounted to the virtual machine

  • Parallels Desktop 10 for Mac
  • Parallels Desktop 9 for Mac
  • Parallels Desktop 8 for Mac
  • Parallels Desktop 7 for Mac


On attempting to install Parallels Tools Parallels Desktop either hangs/freezes or displays the following error:

Parallels Tools cannot be mounted to the virtual machine


Try to attach Parallels Tools image to the Virtual machine manually.
To do it please close the error message, go to Devices menu - CD/DVD - Connect image, choose parallels-tools image appropriate for the type of your Virtual machine


prl-tools-win.iso stands for Parallels tools image for Windows XP, Vista and 7 virtual machines..
prl-tools-lin.iso stands for Parallels tools image for Linux virtual machines
prl-tools-mac.iso stands for Parallels tools image for  Mac OS X virtual machines.
prl-tools-other.iso stands for Parallels tools image for  other virtual machines.

Click Open.

On the Virtual machine side go to Start - Computer and double-click CD/DVD drive to start Parallels Tools installation.

In case Parallels Desktop fails to open the folder containing Parallels tools images automatically please navigate to 

  • /Library/Parallels/Tools (For Parallels Desktop 7)
  • /Applications/Parallels (for Parallels Desktop 8)

folder on your Mac.


For more information on Parallels Tools manual installation please visit KB 112609 

1e0c43ccf6ca78fa6744efc9edbc0659 1e5db16426987d561060acdf56d947b4 33c4522b6fa9ca8e050f19b889fb58f1 790d27220dd34433ff172f45c18cfb98 48e7cf384e3b46432e32e6040476f122 fb0e3c3e2247964007f03acae43ffd0d

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