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Troubleshooting USB Devices in Parallels Desktop for Mac

APPLIES TO:
  • Parallels Desktop for Mac Standard Edition

Symptoms

You have an issue with your USB device:

  • It is not getting mounted in a Windows virtual machine
  • Virtual machine cannot detect the device
  • A device functionality does not work a Virtual Machine
  • Other USB devices issues

Resolution

As a first step please read the basic information on how Parallels Desktop works with USB devices you connect to your Mac.

If you still have this issue please follow these steps:

  1. Shut down your virtual machine, quit Parallels Desktop and disconnect your USB device from your Mac.

  2. Connect your USB device to your Mac.

    Make sure the device is detected on the Mac side:

    • In case of an external storage device it should appear in Finder
    • In case of other devices (eg. mobile phone):

      • Open System Information (Applications > Utilities > System Information), click System Report
      • Locate your device under the USB section.

    Important: your virtual machine will not be able to work with your USB device if your Mac fails to detect it

  3. Start Parallels Desktop, go to Parallels Desktop menu > Preferences > Devices

    • Check whether the device you would like to connect to your virtual machine is listed under Permanent Assignments list. Use "-" button to delete the device from the list.

    • Make sure Ask me what to do radiobutton is selected

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    Note: You may reset the choice for all existing devices

  4. Launch your virtual machine. Once you have Windows up and running go to Devices > External Devices and choose the device you would like to connect to your virtual machine.

  5. The new device will now be installed in Windows.

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  6. To check whether the device got installed successfully go to the Device Manager.

    If for some reason the device failed to get properly installed try to delete it from the Device manager and then Scan for Hardware Changes.

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    To learn more about the troubleshooting steps for your specific USB device please refer to the respective device manufacturer.




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