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Issues with Crystal and Coherence after upgrading to Parallels Desktop 6 or 7 for Mac

APPLIES TO:
  • Parallels Desktop 6 for Mac Standard Edition

Symptoms

I experience issues with Crystal and Coherence view modes after upgrading to Parallels Desktop 6 or 7 for Mac.

Cause

A problem occurred with updating Parallels Tools while update process.

Resolution

Please reinstall Parallels Tools by clicking on Virtual Machine menu --> Reinstall Parallels Tools.

If re-installation doesn't start for some reason, please take the steps below:
  • Launch your Windows Virtual Machine
  • Go to Start --> Control Panel --> Add and Remove Programs (Programs and Features)
  • Select Parallels Tools from the list and choose Uninstall
  • Once Parallels Tools are uninstalled, restart your virtual machine
  • Click on Virtual Machine menu and select Install Parallels Tools
If you continue experiencing issues with Parallels Tools, please refer to this article for more troubleshooting steps for Parallels Desktop 6.
And use this article for Parallels Desktop 7.



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