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Customer Service FAQ for Mac OS X Lion and Parallels Desktop for Mac

APPLIES TO:
  • Parallels Desktop for Mac
  • Parallels Desktop Licensing, Activation and Registration

Additional information

Hello,

Please find FAQs regarding Parallels Desktop and Mac OS X Lion below:


Possible Issue/Question

Suggested Solution/Answer


I upgraded to Parallels Desktop 6, but cannot activate.


Please refer to the KB article below:
 
http://kb.parallels.com/en/8834

Does Parallels Desktop for Mac work with Mac OS X Lion?

 
The latest build of Parallels Desktop 6 for Mac is compatible with Mac OS X Lion. It does not take advantage of the new Lion features.
 
Please refer to the following article:
 
http://kb.parallels.com/en/111463


How do I update to the latest build?

Please find the instructions about how to upgrade to the latest version of Parallels Desktop here:

http://kb.parallels.com/111603


Are earlier versions of Parallels such as Parallels Desktop 4 and Parallels Desktop 5 compatible with Lion?

 
Parallels Desktop 5 for Mac and earlier versions are not compatible with Mac OS X Lion. Please refer to the KB below for details:

http://kb.parallels.com/111578

I upgraded to Parallels Desktop 6, but lost my activation key for the previous version and therefore I cannot activate.


Please refer to the below KB article for instructions on how to locate your previous version key:
 
http://kb.parallels.com/en/5680


I purchased an upgrade to Parallels Desktop 6, but did not receive the confirmation email and activation key.


You can find an overview of your order along with a download link, activation key and all accompanying documents in the secure "Find My Order" area:
 
https://www.findmyorder.com/
 
To login, please enter the e-mail address used for placing the order and the last 5-digits of the Credit Card associated with your order.


I am unable to place an order of Parallels Desktop 6 through the Parallels Online Store.


Please clear the cache of your web browser (by doing X) and then try to place an order again. If the 2nd attempt is unsuccessful, we recommend trying a different web browser such as Google Chrome or Firefox. Please contact us if this doesn’t work and let us know what you’ve already done to try to make a purchase.

I have purchased Parallels Desktop 6 from the Parallels Online Store and need an invoice


Please refer to the following KB article:
 
http://kb.parallels.com/en/6728


I own Parallels Desktop 2.5 or 3.0 and want to upgrade to Parallels Desktop 6 to use Lion.


Parallels no longer provides support and maintenance for Desktop 2.5 and 3.0. Please refer to the following KB article:
 http://kb.parallels.com/8728
 
To take advantage of all of the new Parallels Desktop 6 features and use Mac OS X Lion, you will need to purchase a full version of Parallels Desktop 6 for Mac:

http://www.parallels.com/products/desktop/

Please refer to the following KB article:

http://kb.parallels.com/en/8907

Is Mac OS X 10.7 Lion supported by Parallels Server?

 
Please refer to the KB articles below for details:

http://kb.parallels.com/111620

http://kb.parallels.com/111583




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