APPLIES TO:

Symptoms

Create a scheduled task through the subscriber's Control Panel at Websites&Domains > Advanced Operations > Scheduled Tasks > SYSTEM USER NAME > Schedule New Task.

When the task is executed, the following notification is sent to the notification email account, which is configured at Websites&Domains > Advanced Operations > Scheduled Tasks > SYSTEM USER NAME > Settings: Send notification messages from scheduler to e-mail address:

Cause

In Parallels Plesk Panel 10, the scheduled backup task is executed with the shell of the domain system user. The error is shown when the user's shell is 'Forbidden'. Verify which shell is configured for the domain system user at Websites&Domains > Web Hosting Settings: Access to the server over SSH as shown below:

Resolution

Select less restrictive shell option to run scheduled task successfully.

See also

112806 -- What different options of "Access to to the server over SSH" mean