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Parallels Access cannot login to Windows computer

APPLIES TO:
  • Parallels Access

Symptoms

Parallels Access cannot login to Windows computer with error Connection failed. Failed to connect to the remote computer

error message

Workaround

  1. On your Windows PC click on Parallels Access Agent icon in Windows tray
  2. Click on Preferences and then Advanced
  3. Uncheck Ask for my Windows user name and password as well

Alternative resolution:

Login to your Windows user account from your PC and provide new password, then try to connect from the mobile device again.

Cause

  1. User must change a password at next logon flag is set for Windows user created via New User from Computer Management or via Active Directory and

  2. Ask for my Windows user name and password as well option is enabled in Parallels Access Agent in Windows ( Parallels Access Agent Preferences -> Advanced)

Search words:

Connection failed

Failed to connect to the remote computer

cannot connect to Windows

My iPad shows my computer as available but it won't connect and says Connection Failed.




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