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How to change or reset password for My Account?

APPLIES TO:
  • Parallels Access
  • Parallels Workstation
  • Customer Service and Licensing

Symptoms

I need to change or reset my password for My Parallels Desktop Account

Resolution

If you forgot your password

  • On the next page enter your My Account email address and click Next:

  • The instructions on resetting your password will be sent to your email address.

  • Once you receive the email please click on the link in it to reset your password. You will be directed to the My Account web page where you will need to create the new password.

  • Click on Reset Password after you fill in New Password and Confirm password fields. Please note that the password must be 6 to 20 symbols long.

If you are already logged in to My Account

  • Go to General tab and click Edit next to Password:

  • Fill in Current Password, New Password and New Password Twice fields then click on Set Password button:

Search words:

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change password

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