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New Support Options for Parallels Plesk Panel and Parallels Plesk Automation

APPLIES TO:
  • Parallels Plesk Automation
  • Parallels Plesk Panel
  • Customer Service and Licensing

Introduction

1.Parallels Plesk Panel 11 adds free support for small and growing web hosters - FREE support for Unlimited Dedicated Licenses

All customers of Parallels Plesk Panel 11 Unlimited on Dedicated Server will now receive free support from the Parallels Support team.

2.Parallels Plesk Automation customers will also receive free support from Parallels - FREE support for Parallels Plesk Automation

Please see the information below to learn more about your support options:

A. Support for customers with Unlimited Dedicated Licenses

  1. [New][Free]: For customers on Parallels Plesk Panel 11 Unlimited Dedicated

    For customers with Parallels Plesk Panel 11 Unlimited product on Dedicated Server.

    24/7/365 email only

  2. [New][Free]: For Hosters running Parallels Plesk Automation

    For hosters on Parallels Plesk Automation.

    24/7/365 email only

Please note:

If you purchased your product from a Parallels Partner, we recommend that you use support from that provider. Parallels partners are fully trained by Parallels and deliver best-in-the-industry support for Parallels products running on their infrastructure.

B. Support for Parallels Direct customers

For customers who purchased directly from the Parallels.com site, from Amazon.com site, for all Parallels Partners, and for all non-Parallels Partners who purchased directly from Parallels.

  1. [New][Free]: For customers of Parallels Plesk Panel 11 Unlimited Dedicated

    For customers with Parallels Plesk Panel 11 Unlimited product on Dedicated Server who bought directly from Parallels

    24/7/365 email, phone, Skype, chat

  2. [New][Free]: For Hosters running Parallels Plesk Automation

    For customers on Parallels Plesk Automation who purchased Parallels Plesk Panel 11 Unlimited Dedicated directly from Parallels

    24/7/365 email, phone, Skype, chat

  3. For all Parallels Partners (Parallels support to its partners)

    Partner support level varies based on Partner status. For more information, see the Partner with Parallels page.

    Access depends on partner level. If you are not sure about your support access, please contact your Account Manager.

C. Other support options for all License-Type customers

  1. Paid Support

    For all customers: purchase support at the Parallels Plesk Panel Support and Services page.

    Access 24/7/365 email, phone, Skype, chat

    If you buy Per Incident Support, a new ticket with Parallels Technical Support will be created automatically. You will receive an e-mail with instructions on how to use the support incident after your order is completed.

  2. [Free]: Self Help

    For all customers: find industry-leading Parallels Plesk Panel self-help content and product documentation. Find answers to most of your PP 11 support and how-to questions by going to the Technical Resources page.

    Access online.

  3. [Free]: Community Support

    For all customers: Parallels Plesk Panel's vibrant user community is supported by Parallels Plesk Experts, Parallels support staff, and engineering resources. You can find answers to most of your PP 11 support and how-to questions by going to the Forums: Plesk Products Discussion page.

    Access online.

  4. [Free]: Upgrade, Migration, and Transfer assistance

    For valid License Owners of Parallels Plesk Panel 11. For details, see Free Assistance for Parallels Plesk Panel upgrade, migration and transfer page.

    Access 24/7/365 email, phone, Skype, chat

Search words:

technical assistance with Plesk Panel

technical issue with Plesk Panel

technical support for Plesk Panel




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