Parallels

Resolution

There are two ways of restoring a VE which is hacked or cannot be started for some other reasons. Please make sure that you have created a full backup of the VE before applying any of the following solutions.

Solution #1:


This command will reinstall OS template and all application templates which were previously installed on the VE. This action will make it possible to start the broken VE but it does not give any guarantee that all rootkits are removed, if any.

Solution #2:


This command will create a brand new VE on the same OS template as the broken one, install the same application templates into it and restore users' credentials. The contents of the old VE will be copied into /old directory.