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When I try to access Parallels Plesk Panel 10, I’m redirected to incorrect URL

APPLIES TO:
  • Parallels Plesk Panel 10.x for Linux
  • Parallels Plesk Panel 10.x for Windows

Symptoms

Possible symptoms:

•    After installation, when you try to go to https://your-domain-name:8443 to log in to Plesk, you are redirected to an incorrect URL: https://incorrect-url:11444/relay
•    After running the postinstall wizard and trying to log out, you are redirected to an incorrect URL: https://incorrect-url:11444/relay
•    When you try to log in to Plesk the second time (after the postinstall wizard is run), you are redirected to an incorrect URL: https://incorrect-url:11444/relay

Cause

Custom & Business Manager and SSO are configured to work with an incorrect (temporary) URL after installation.

Resolution

Change the server hostname to a valid one – follow the instructions given in this KB article How can I change server hostname for Parallels Plesk Panel 10 integrated with Customer & Business Manager? if you are using the local Customer & Business Manager.




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