APPLIES TO:

Additional information

For information on removing Parallels Desktop 3.0, please check 4709
For information on removing Parallels Desktop 4.0, please check 5714
For information on removing Parallels Desktop 5.0, please check 6904
For information on removing Parallels Desktop 7.0, please check 112189

Symptoms

Errors or kernel panic occur when you try to install or update Parallels Desktop, create or open virtual machines, load the required drivers to the guest OS.

Cause

Mac OS X system failure or incorrect software update may result inability to install Parallels Desktop or load system files properly. Working in Mac OS X for long periods of time without restart may lead to some minor glitches to appear in the system in total. In such cases you might need to remove Parallels Desktop from your system completely and perform a clean installation.

NOTE: all your virtual machines will stay in place unaffected. The default location is ~/Documents/Parallels/***.pvm

Resolution

Note: We strongly recommend that you make a backup of the virtual machine and backup of your Mac before proceeding.


After the backup is created stop Parallels services by running the commands below in Terminal application ( /Applications/Utilities/Terminal ). Press Return after entering each command to execute it.

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Note: Please make sure to enter the commands exactly or copy and paste them; if entered incorrectly, commands can corrupt Mac OS X.

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sudo launchctl stop com.parallels.vm.prl_naptd
sudo launchctl stop com.parallels.desktop.launchdaemon
sudo launchctl stop com.parallels.vm.prl_pcproxy
sudo killall llipd


sudo kextunload -b com.parallels.kext.prl_hypervisor
sudo kextunload -b com.parallels.kext.prl_hid_hook
sudo kextunload -b com.parallels.kext.prl_usb_connect
sudo kextunload -b com.parallels.kext.prl_netbridge
sudo kextunload -b com.parallels.kext.prl_vnic


sudo rm -rf /Library/Parallels
sudo rm -rf /Applications/Parallels\ Desktop.app
sudo rm -rf /var/db/receipts/com.parallels.pkg.virtualization.*
sudo rm -rf /Library/StartupItems/Parallels*
sudo rm -rf /Library/LaunchDaemons/com.parallels.desktop.launchdaemon.plist
sudo rm -rf /Library/LaunchAgents/com.parallels.*
sudo rm -rf /Library/QuickLook/ParallelsQL.qlgenerator
sudo rm -rf /Library/Spotlight/ParallelsMD.mdimporter
sudo rm -rf /Library/Frameworks/ParallelsVirtualizationSDK.framework
sudo rm -rf /Library/Python/*/site-packages/prlsdkapi
sudo rm -rf /etc/pam.d/prl_disp_service*
sudo rm -rf /usr/bin/prl_perf_ctl
sudo rm -rf /usr/bin/prlctl
sudo rm -rf /usr/bin/prlsrvctl
sudo rm -rf /usr/bin/prlhosttime
sudo rm -rf /usr/bin/prl_disk_tool
sudo rm -rf /usr/bin/prl_fsd
sudo rm -rf /usr/include/parallels-virtualization-sdk
sudo rm -rf /usr/share/man/man8/prl*
sudo rm -rf /usr/share/parallels-virtualization-sdk