APPLIES TO:

Resolution

Linux/Unix, Management Node:

PVA  status: # pvamn status
PVA restart: # pvamn restart
PVA (Control Center) status: # pvacc status
PVA (Control Center) restart: # pvacc restart

Special config file: /opt/pva/mn/bin/pva.conf
    [log_folder] - Location of log files, default: /var/log/pva
    [etc_folder] - Location of config files, default: /var/opt/pva/mn/etc

To change the log level, find the vzagent.conf location in pva.conf,and change it to <log_level>. Once the log level is changed, restart pvamn
    3 – INFO level
    4 – DEBUG level
    6 – DEBUG level with XML messages

NOTE: Do not forget to decrease the log level back to the original value once you are done with troubleshooting. Having log level higher than 2 may cause rapid growth of log files, which may fill up all free space on the disk and lead to data corruption and downtime.

Installation logs: /var/log/pva/setup/

To collect the PVA Report run: # /opt/pva/mn/bin/pvareport.sh <report_folder>

Again, do not forget to decrease the log level after collecting the report.


Linux/Unix, Slave node:

PVA  status: # pvaagent status
PVA restart: # pvaagent restart
PVA (Power Panel) status: # pvapp status
PVA (Power Panel) restart: # pvapp restart

Special config file: /opt/pva/agent/bin/pva.conf
    [log_folder] - Location of log files, default: /var/log/pva
    [etc_folder] - Location of config files, default: /vz/pva/agent/etc

To change the log level, find the vzagent.conf location in pva.conf (by default it is /vz/pva/agent/etc/vzagent.conf),and change it to <log_level>. Once the log level is changed, restart pvaagent service.
    3 – INFO level
    4 – DEBUG level
    6 – DEBUG level with XML messages

NOTE: Do not forget to decrease the log level back to the original value once you are done with troubleshooting. Having log level higher than 2 may cause rapid growth of log files, which may fill up all free space on the disk and lead to data corruption and downtime.

Installation logs: /var/log/pva/setup/

To collect PVA Report run: # /opt/pva/agent/bin/pvareport.sh <report_folder>

Again, do not forget to decrease the log level after collecting the report.


Windows, Management Node:

PVA  status: sc query pvamn
PVA restart: sc stop pvamn &sc start pvamn
PVA (Control Center) status:  sc query pvacc
PVA (Control Center) restart: sc stop pvacc &sc start pvacc

Special config file:
x64 server - "C:\Program Files (x86)\Parallels\Parallels Virtual Automation\Management Server\bin\pva.conf"
x86 server - "C:\Program Files\Parallels\Parallels Virtual Automation\Management Server\bin\pva.conf"

     [log_folder] - Location of log files, default value:

                          Windows 2008 - "C:\Users\Administrator\PVA\Management Server"
            Windows 2003 - "C:\Documents and Settings\Administrator\PVA\Management Server"

Note: On PVC 4.6 + PVA 4.6, the installation default logs are located at the following path:
"C:\vzlog\pvamn"

    [etc_folder] - Location of config files, default value:

                            x64 server - "C:\Program Files (x86)\Parallels\Parallels Virtual Automation\Management Server\Data\etc"
                            x86 server - "C:\Program Files\Parallels\Parallels Virtual Automation\Management Server\Data\etc"
                          
To change the log level, find the vzagent.conf location in pva.conf and change it to <log_level>. Once the log level is changed, restart pvamn
    3 – INFO level
    4 – DEBUG level
    6 – DEBUG level with XML messages

NOTE: Do not forget to decrease the log level back to the original value once you are done with troubleshooting. Having log level higher than 2 may cause rapid growth of log files, which may fill up all free space on the disk and lead to data corruption and downtime.

Installation logs: "C:\Documents and Settings\Administrator\PVA\Setup\"

To collect PVA Report run:
                            x64 server - cscript.exe "C:\Program Files (x86)\Parallels\Parallels Virtual Automation\Management Server\bin\pvareport.vbs" <report_folder>
                            x86 server - cscript.exe "C:\Program Files\Parallels\Parallels Virtual Automation\Management Server\bin\pvareport.vbs" <report_folder>

Again, do not forget to decrease the log level after collecting the report.


Windows, Slave node:

PVA  status: sc query pvaagent
PVA restart: sc stop pvaagent &sc start pvaagent
PVA (Power Panel) status:  sc query pvapp
PVA (Power Panel) restart: sc stop pvapp &sc start pvapp

Special config file:
x64 server - "C:\Program Files (x86)\Parallels\Parallels Virtual Automation\Agent\bin\pva.conf"
x86 server - "C:\Program Files\Parallels\Parallels Virtual Automation\Agent\bin\pva.conf"

     [log_folder] - Location of log files, default value:
                          Windows 2008 - "C:\Users\Administrator\PVA\Agent"
            Windows 2003 - "C:\Documents and Settings\Administrator\PVA\Agent"

    [etc_folder] - Location of config files, default value: "x:\vz\PVA\Agent\Data\etc", where x:\ is a drive where vz folder is located.
                          
To change the log level, find the vzagent.conf location in pva.conf and change it to <log_level>. Once the log level is changed, restart pvaagent
    3 – INFO level
    4 – DEBUG level
    6 – DEBUG level with XML messages

NOTE: Do not forget to decrease the log level back to the original value once you are done with troubleshooting. Having log level higher than 2 may cause rapid growth of log files, which may fill up all free space on the disk and lead to data corruption and downtime.

Installation logs: "C:\Documents and Settings\Administrator\PVA\Setup\"

To collect PVA Report run:
                            x64 server - cscript.exe "C:\Program Files (x86)\Parallels\Parallels Virtual Automation\Agent\bin\pvareport.vbs" <report_folder>
                            x86 server - cscript.exe "C:\Program Files\Parallels\Parallels Virtual Automation\agent\bin\pvareport.vbs" <report_folder>

Again, do not forget to decrease the log level after collecting the report.