APPLIES TO:

SUPPORT OPTIONS

STEP 1: Activate your product.

STEP 2: Register your copy: http://kb.parallels.com/114607

Once registered you will get:

• 30 days FREE Email, Chat and Phone Support
• 24 months FREE Installation and Upgrade Email Support from the release date (by September 6, 2013 for Parallels Desktop 7 customers and by September 4, 2014 for Parallels Desktop 8 customers).

STEP 3: Once you copy has been registered you will get your Support Code. The Support Code is required to contact the Parallels Technical Support team via Email, Chat or Phone or Skype.

HOW TO GET SUPPORT?

E-MAIL SUPPORT

• Go to http://www.parallels.com/support/request/

• Log into your Account

• Submit the support request

NOTE: If you use Parallels Desktop 6 or 7, you can press Help in top Mac menubar and choose Request Support. You will see a similar window:

Write down your support code and click on Get Support button. You will be redirected to support page.
 

PHONE SUPPORT

• Parallels Support phone numbers for your country are available at http://www.parallels.com/support/phone/

• Additional regional support numbers are available at http://www.parallels.com/contact/

• You can now call Parallels using Skype.

NOTE: Parallels Desktop Support provided in English only


CHAT SUPPORT

• Go to http://www.parallels.com/support/chat/ to start a chat session with Parallels Support.

 

PURCHASING SUPPORT

If your 30 day complimentary Phone Support option is expired  you can purchase Phone Support here: http://www.parallels.com/support/priority/

Parallels  Support Team will follow up with you shortly once your Support order has been completed.