KB Parallels: Task 'Create virtual directory' fails with error 'Access is denied'.

Symptoms

Background task 'Create virtual directory on virtual server' is failing with diagnostics like below:

Task ID:     227540
Task name:          Create virtual directory 'cgi-bin' (dir_id=3576) on virtual web server 5487 on host 'win.domain.com' (host_id=17).
Task description:   Create virtual directory 'cgi-bin' (dir_id=3576) on virtual web server 5487 on host 'win.domain.com' (host_id=17).
Queue name:         domain_service27354
Execution status:   Failed
Start not earlier than:     May-10-2009 07:55
Finished:                   May-10-2009 07:56
Output:     Exception during execution of MPF request: 'Access is denied.
            [<response><errorContext description="This operation can not be performed
            with a Node of type ATTRIBUTE." code="0x80070005" executeSeqNo="6">
            <errorSource namespace="File System Provider" procedure="GetDirectoryAttributes"/>
            </errorContext></response>]'.

Cause

The possible reason of problem is that folder where customer's webspace is located is locked by IIS for some operations.

You may check it using 'Process Explorer' or the program 'handle.exe' using the command like below:

C:\Documents and Settings\Administrator>handle 110723

w3wp.exe pid: 3428 140: D:\CustomerData\webspaces\webspace_00110723\wwwroot

w3wp.exe pid: 3428 844: D:\CustomerData\webspaces\webspace_00110723\wwwroot\customer.com
w3wp.exe pid: 3428 A88: D:\CustomerData\webspaces\webspace_00110723\wwwroot\customer.com\cgi-bin

As you can see above the command 'handle' reported that folder D:\CustomerData\webspaces\webspace_00110723\wwwroot and its subfolders are locked by process 'w3wp.exe'.

The example above is using ID of webspace - 110723 - to find processes which locked it, this ID is unique.

Please refer to this article in Microsoft Technet for more information abount the command 'handle.exe': http://technet.microsoft.com/en-us/sysinternals/bb896655.aspx

Resolution

To solve the problem restart IIS on server 'win.domain.com' using the command 'iisreset' and then reschedule failed task, it will be successfully processed.

Parallels

Task 'Create virtual directory' fails with error 'Access is denied'.

Symptoms

Cause

Resolution

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