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How can I check my license keys if I’m asked by support?

Article ID: 5680 
Created On: Nov 2, 2008
Last Review: Aug 29, 2012
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APPLIES TO:
  • Parallels Desktop 8 for Mac
  • Parallels Desktop 7 for Mac
  • Parallels Desktop 6 for Mac
  • Parallels Desktop 5 for Mac
  • Parallels Desktop 4 for Mac
  • Parallels Desktop Licensing, Activation and Registration

NOTE FOR PARALLELS DESKTOP 7 FOR MAC / PARALLELS DESKTOP 8 FOR MAC USERS


Parallels Desktop 7 and Parallels Desktop 8 key will not be shown in licenses.xml file.

Instead, 14-digits secure code will be displayed in the following format: XXXX-XXXXX-XXXXX. This code is called Product ID. You can find more information about it here:

http://kb.parallels.com/111826

Once you follow the instructions below and locate your Parallels Desktop 7 / Parallels Desktop 8 Product ID, please contact Parallels Customer Support to decode Product ID and get your Parallels Desktop 7 / Parallels Desktop 8 activation key.


RESOLUTION

Your Parallels Desktop license key(s) will be located in the following file:

/Library/Preferences/Parallels/licenses.xml

NOTE:
In case you have Mac OS X Lion installed, you need to click on Go in the top Mac menubar, choose Computer and follow the path above.

If you upgraded to the current version of Parallels Desktop from a previous version, all previous keys will also be stored in that file.

You can open the file in the TextEdit application.

The content of the file that holds your key(s) is similar to the one bellow:

<?xml version="1.0" encoding="UTF-8"?>
<Licenses schemaVersion="1.0" >
   <User></User>
   <Company></Company>
   <Keys>
      <Key>XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX</Key>
      <Key>XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</Key>
      <Key>XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX</Key>
   </Keys>
</Licenses>

When asked by support, please provide the information between the <Licenses> tags

<Licenses schemaVersion="1.0" >
   <User></User>
   <Company></Company>
   <Keys>
      <Key>XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX</Key>
      <Key>XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</Key>
      <Key>XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX</Key>
   </Keys>
</Licenses>


For information on retrieving license keys for Parallels Desktop for Mac versions 2.x or 3.x, please see the following article: http://kb.parallels.com/4661



279e509e1fbdf7d3ff4adbfcc21d2666 64d8d09669cff87d685a09b84f40c490 1e5db16426987d561060acdf56d947b4 33c4522b6fa9ca8e050f19b889fb58f1 7ceb21faf0be4bad7acbec7fba1cabc7 5de01269f8a616c8c62832c3bf8cb718 b0d2afa3ea1ba6ce10dddf5df618e6f6 1e0c43ccf6ca78fa6744efc9edbc0659 790d27220dd34433ff172f45c18cfb98 3d21a9c32818fc58b044121ce91e053c

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