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How can I check my license keys if I’m asked by support?

APPLIES TO:
  • Parallels Desktop 10 for Mac
  • Parallels Desktop 9 for Mac
  • Parallels Desktop 8 for Mac
  • Parallels Desktop 7 for Mac
  • Parallels Desktop 6 for Mac
  • Parallels Desktop 5 for Mac
  • Parallels Desktop 4 for Mac
  • Customer Service and Licensing

NOTE FOR PARALLELS DESKTOP 7/8/9/10 FOR MAC USERS

Parallels Desktop 7, 8, 9 and 10 key will not be shown in licenses.xml file.

Instead, 14-digits secure code will be displayed in the following format: XXXX-XXXXX-XXXXX. This code is called Product ID. You can find more information about it here:

http://kb.parallels.com/111826

Once you follow the instructions below and locate your Parallels Desktop 7/8/9/10 Product ID, please contact Parallels Customer Support to decode the Product ID and get your Parallels Desktop 7/8/9/10 activation key.


RESOLUTION

Your Parallels Desktop license key(s) will be located in the following file:

/Library/Preferences/Parallels/licenses.xml

Note: In case you have Mac OS X Lion installed, click on Go in the Mac menu bar, select Computer and follow the path above.

If you upgraded to the current version of Parallels Desktop from a previous version, all previous keys will also be stored in that file.

You can open the file in the TextEdit application.

The content of the file that holds your key(s) is similar to the one bellow:

<?xml version="1.0" encoding="UTF-8"?>
<Licenses schemaVersion="1.0" >
   <User></User>
   <Company></Company>
   <Keys>
      <Key>XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX</Key>
      <Key>XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</Key>
      <Key>XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX</Key>
   </Keys>
</Licenses>

When asked by support, please provide the information between the tags

<Licenses schemaVersion="1.0" >
   <User></User>
   <Company></Company>
   <Keys>
      <Key>XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX</Key>
      <Key>XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</Key>
      <Key>XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX</Key>
   </Keys>
</Licenses>

For information on retrieving license keys for Parallels Desktop for Mac versions 2.x or 3.0, please see the following article:

http://kb.parallels.com/4661

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