Search

Language:  
Search for:

Available article translations:

How can I check my license keys if I’m asked by support?

APPLIES TO:
  • Parallels Desktop 9 for Mac
  • Parallels Desktop 8 for Mac
  • Parallels Desktop 7 for Mac
  • Parallels Desktop 6 for Mac
  • Parallels Desktop 5 for Mac
  • Parallels Desktop 4 for Mac
  • Other

NOTE FOR PARALLELS DESKTOP 7 FOR MAC / PARALLELS DESKTOP 8 FOR MAC / PARALLELS DESKTOP 9 FOR MAC USERS

Parallels Desktop 7, Parallels Desktop 8 and Parallels Desktop 9 key will not be shown in licenses.xml file.

Instead, 14-digits secure code will be displayed in the following format: XXXX-XXXXX-XXXXX. This code is called Product ID. You can find more information about it here:

http://kb.parallels.com/111826

Once you follow the instructions below and locate your Parallels Desktop 7 / Parallels Desktop 8 / Parallels Desktop 9 Product ID, please contact Parallels Customer Support to decode Product ID and get your Parallels Desktop 7 / Parallels Desktop 8 / Parallels Desktop 9 activation key.


RESOLUTION

Your Parallels Desktop license key(s) will be located in the following file:

/Library/Preferences/Parallels/licenses.xml

NOTE: In case you have Mac OS X Lion installed, click on Go in the Mac menu bar, select Computer and follow the path above.

If you upgraded to the current version of Parallels Desktop from a previous version, all previous keys will also be stored in that file.

You can open the file in the TextEdit application.

The content of the file that holds your key(s) is similar to the one bellow:

<?xml version="1.0" encoding="UTF-8"?>
<Licenses schemaVersion="1.0" >
   <User></User>
   <Company></Company>
   <Keys>
      <Key>XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX</Key>
      <Key>XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</Key>
      <Key>XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX</Key>
   </Keys>
</Licenses>

When asked by support, please provide the information between the tags

<Licenses schemaVersion="1.0" >
   <User></User>
   <Company></Company>
   <Keys>
      <Key>XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX</Key>
      <Key>XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX</Key>
      <Key>XXXXXX-XXXXXX-XXXXXX-XXXXXX-XXXXXX</Key>
   </Keys>
</Licenses>

For information on retrieving license keys for Parallels Desktop for Mac versions 2.x or 3.0, please see the following article:

http://kb.parallels.com/4661

Search words:

lost activation key

need to find key

retrieve license key

how to locate key




279e509e1fbdf7d3ff4adbfcc21d2666 1e5db16426987d561060acdf56d947b4 33c4522b6fa9ca8e050f19b889fb58f1 5de01269f8a616c8c62832c3bf8cb718 b0d2afa3ea1ba6ce10dddf5df618e6f6 147b9e14b9c9ab8c2e7cd2a7443fe1f8 6311ae17c1ee52b36e68aaf4ad066387 790d27220dd34433ff172f45c18cfb98 1e0c43ccf6ca78fa6744efc9edbc0659 48e7cf384e3b46432e32e6040476f122 083b81b2410b2def8263e76131ca1ff9

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No
 
 
 
 
 
 
Desktop Virtualization
- Parallels Desktop 9 for Mac
- Parallels Transporter
- Parallels Desktop Switch to Mac Edition
- Parallels Desktop for Mac Enterprise Edition
- Parallels Management-Mac for Microsoft SCCM
Server Virtualization
- Parallels Cloud Server
- Parallels Containers for Windows 6.0 Beta
- Parallels Virtuozzo Containers
Automation
- Parallels Automation
- Parallels Automation for Cloud Infrastructure
- Parallels Business Automation Standard
- Parallels Virtual Automation
- Parallels Plesk Panel Suite
- Web Presence Builder
- Parallels Plesk Automation
- Parallels Small Business Panel
- Value-added Services for Hosters
- Parallels Partner Storefront
Services & Resources
- Cloud Acceleration Services
- Professional Services
- Support Services
- Training & Certification